Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

How to Read Your Paperwork

Active Duty Service Members

You should have received the following paperwork at the testing site: 

Retirees, Dependents, and Beneficiaries

You should have received the following paperwork at the testing site: 

                

            

Contact Us

Phone

Nurse Advice Line
24 hours a day, 7 days a week
1-800-TRICARE (1-800-874-2273), Option 1

The North Carolina Coronavirus Hotline
24 hours a day, 7 days a week
1-866-462-3821

Don’t forget to keep your family’s information up to date in DEERS!