Appointments & Referrals

Womack Appointment Lines

Call the Appointment Lines to:

• Make an appointment as available or leave a message for your primary care team. Messages are answered within one business day, often within a few hours.
• Cancel an appointment
• Make a specialty appointment

Online - Request Appointments in the MHS GENESIS Patient Portal:

Contact your primary care team by sending a Secure Message anytime it is convenient for you from your computer, tablet, or smartphone via the MHS GENESIS Patient Portal by visiting https://my.mhsgenesis.health.mil/ 
Aren’t signed up for the Patient Portal? Visit the WAMC MHS GENESIS Patient Portal page to learn more information about registration and use.
Referrals
Your Primary Care Manager will send a request to Referral Management. The Referral Management team routes referrals to Womack Army Medical Center and/or HUMANA. When you have a referral or need to see a specialist, the Appointment Line can assist with referrals accepted at Womack Army Medical Center. Follow these steps when you need to see a specialist:

1. Get a referral from you Primary Care Manager (PCM).
   • Can be obtained during an appointment, or
   • Through secure messaging using the Patient Portal, if appropriate.
2. If accepted to Womack Army Medical Center,
   • The specialty clinic will call you to schedule your appointment. Phone numbers for specialty clinics can be found under “Health Services” – “Specialty Care.”
   • The appointment line can assist in scheduling most referrals for WAMC. Call 910-907-APPT (2778), select Option 1.
   • Call 910-643-2499 or see the Referral Management staff in WAMC.
   • The Referral Management staff is available in Patient Administration Division (PAD), located on the 1^st Floor, Rock Merritt entrance. Hours of operation are 0800-1600. Please use the kiosk to check in.
3. If the referral is not accepted to Womack Army Medical Center and sent to the network:
   • Within seven to 10 business days, you should receive an authorization letter with instructions on scheduling an appointment with an in-network specialist. You may call Humana Military at 1-800-444-5445 for assistance before actually receiving the letter.
   • Find a network provider.
   • Call the network provider’s office to schedule.
   • Check the status of your referral with Humana Military before you go to your appointment.
4. Send a message to the Referral Management staff using the MHS Genesis Patient Portal. Please wait 72 hours before messaging for new referrals. Messages are typically responded to within 1-3 business days. How-to instructions can be referenced here.

The WAMC referral process can be seen here:

How do I access the MHS GENESIS Patient Portal?

Visit https://my.mhsgenesis.health.mil/ to:

• Manage primary care medical and dental appointments
• Review clinical notes, referrals, and lab and test results
• Request prescription renewals
• Exchange secure messages with your healthcare team
• Monitor health information and view your portal profile
• Complete a pre-visit, dental health history questionnaire online
• Look up high-quality, provider-approved health information
  related to health issues, lab results, and medications

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.