Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Virtual Education Center

The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics, including:

  • Health and wellness information
  • Clinic-specific resources
  • Videos, handouts, and links to additional health resources
  • Training materials, how-to videos, and step-by-step instructions

The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.

Get informed. Ask the right questions. Make the best decisions about your health.

How does it work?

You can log in from any mobile device. It’s as easy as 1, 2, 3 …

  1. Go to https://vec.health.mil/ and agree to the terms.
  2. Log in with your Common Access Card or DS Logon. If you don’t already have a DS Logon, you’ll need to set it up.
  3. Explore and learn!

Get Started Now!

Need help?

Contact the VEC Team
Don’t forget to keep your family’s information up to date in DEERS!