Compassionate, Appreciative, Respectful, Encouraging (CARE)
Our mission is to acknowledge our beneficiaries right to seek solutions to problems, concerns and unmet healthcare needs. Patient Advocacy serves as a means to positively shape the patient experience; and acknowledge our Womack Army Medical Center staff and customer service champions.
Our vision is to provide the drive for Womack Army Medical Center to rank number one in customer service and patient satisfaction among all medical treatment facilities.
Patient Advocacy Services
All requests for assistance that are routed to our offices are replied to upon receipt and/or as soon as possible, typically within 24 hours Monday-Friday. We are committed to assisting both our beneficiaries and WAMC staff with resolving concerns, education, information and resource sharing.
Interactive Customer Evaluations (ICE)
We welcome your feedback! Let us know your concerns, suggestions, or compliments using our Interactive Customer Evaluations (ICE)
You may also click or scan the QR code below.