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Getting Care

Patient Relations

Compassionate, Appreciative, Respectful, Encouraging (CARE)

Our mission is to provide a customer service program which offers training, surveys, data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.

Our vision is to provide the impetus for Womack Army Medical Center to rank first in customer service and patient satisfaction among all medical treatment facilities worldwide.

Patient Advocacy Services

Due to limited space in Patient Advocate Offices and for the safety of patients and staff; all assistance and support to patients will be provided by telephone, effective immediately. 

Patients that present to our offices in person will have access to a contact card to complete, and our team will reach out to them by phone.  All assistance requests to our offices will be replied to as soon as possible, typically within 24 hours on duty days (Monday-Friday).   

We are committed to assisting patients and staff with addressing and resolving concerns as soon as possible. 

Interactive Customer Evaluations (ICE)

We welcome your feedback! Let us know your concerns, suggestions, or compliments using our Interactive Customer Evaluations (ICE).
You may also click or scan the QR code below.

Patient Advocacy ICE

Contact Us

Hours

Monday-Friday: 8:00 a.m. - 4:00 p.m.
Training and Federal Holidays: CLOSED
Phone
Patient Advocate Assistance (Primary Care Clinics, OB/GYN, and Emergency Department)
910-907-6036
Patient Advocate Assistance (all other services or locations)

910-570-3345

Administrator
910-907-6177
Program Analyst
910-643-1911

Email

Send an email to the Patient Advocacy Office

Location

1st floor
Reilly Road entrance

Don't forget to keep your family's information up-to-date in DEERS.