Patient Resources

TRICARE Health Benefits Advisors

We hope this page helps you better understand how we, as Health Benefits Advisors, can be of assistance to you and your family navigate TRICARE and any issues that may arise.

We are an extension of Womack Army Medical Center (WAMC) and not of TRICARE. Therefore, we are limited in capabilities that TRICARE East’s Manage Care Support Contractor Humana Military is privy to.

We are here to serve you and your family, and we sincerely hope to be a vital part of your Military Health System experience!

What do we do?

Beneficiary Counseling & Assistance Coordinators (BCAC)

·         Serve as Beneficiary Advocates & Advisors

·         Coordinate with MHS Points of Contact

·         Educate Beneficiaries

·         Research Health Care Concerns

·         Resolve Concerns

·         Identify Systematic Problems

Debt Collection Assistance Officer (DCAO)

Make every effort to distinguish between letters from providers or medical facilities stating intent to forward an unpaid claim for collection action and those that are actual letter from collection or credit reporting services.

Assist beneficiaries in determining whether the basis for the underlying debt or collection notice is valid, in whole or in part, based on documentation from the provider or collection agency.

Program Overview

Contact Us

Phone

910-907-7272 option 2

Hours

Monday - Friday
7:30 a.m. to 4:30 p.m.
 
Closed Federal Holidays

Email

Email the Tricare Health Benefits Advisors at dha.liberty.womack-amc.list.bcac-dcao@health.mil

Resources

Find Tricare Providers
https://www.tricare.mil/GettingCare/FindDoctor

To Update Contact Information
https://milconnect.dmdc.osd.mil/milconnect/
(800) 538-9552
 
To Locate or Schedule at DODID Card Site
https://idco.dmdc.osd.mil/idco/
 
TRICARE East
https://www.humanamilitary.com/
(800) 444-5445
 
TRICARE West
https://www.tricare-west.com/
(844) 866-9378
 
Nurse Advise Line
https://mhsnurseadviceline.com/home
(800) 874-2273 Option 1
 
TRICARE Pharmacy Program
https://www.tricare.mil/Pharmacy
(877) 363-1303
 
TRICARE Dental
https://www.tricare.mil/Dental
(844) 653-4061
 
TRICARE For Life (65 +)
www.TRICARE4u.com
(866) 773-0404
 
Don’t forget to keep your family’s information up to date in DEERS!