Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

e-Profile

Health Care Portal / e-Profile

e-Profile is a software application within the Medical Operational Data System (MODS) suite that allows global tracking of army Soldiers who have a temporary or permanent medical condition that may render them medically not ready to deploy.

Components of the Application

Automated Profile Form using the Artificial Intelligence Process
Medical Retention Board (MAR2) status tracking
Medical Evaluation Board (MEB) status tracking
Physical Evaluation Board (PEB) status tracking
Statistical Reporting of all Components of the e-Profile Application
Medical Specialty Referral for Soldiers
Profile Contains PHI and is required to be HIPAA compliant
Roles and permissions
User Guides

Register for DHA Medical Readiness Transformation

Courses on JKO

Step 1: Log into JKO
Step 2: Click on Course Catalog
Step 3: Type in the Course Number [listed below] in the "Partial Course #"
click "Search".
Step 4: Locate course, then select "Enroll"

DHA-US298: Medical Readiness Healthcare Portal Training

Contact Us

Phone

DODH HQ/SRC

910-907-6195

Hours

Monday - Thursday
6:30 a.m. to 4:00 p.m.

MODS Access

Use MEDPROS for MODS access.

Resources

DD form 2875
DD form 2929
e-Profile Portal

Don’t forget to keep your family’s information up to date in DEERS!