Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us


Patient Relations/Advocate (Primary Care Clinics, OB/GYN, and Emergency Department)
Patient Relations/Advocate (all other services or locations)


Administrative Support Assistant


Patient Relations/Advocate
Tuesday - Thursday
8:00 a.m. to 4:00 p.m.
Monday & Friday 
By phone only: 910-570-3345

Training and federal holidays


1st floor
2817 Rock Merritt Avenue
Fort Liberty, NC 28310

Rock Merritt Avenue Entrance

Need to Update Your Information in DEERS? Click Here