Patient Resources

Customer Service

Compassionate, Appreciative, Respectful, Encouraging (CARE)

Patient advocates advise and help you with medical concerns within Womack Army Medical Center (WAMC) and outlying clinics. Our mission is to provide a customer service program which offers training, surveys, data collection and analysis to positively shape the patient experience and acknowledgement to our WAMC customer service champions. 

Our vision is to provide the drive for Womack Army Medical Center to rank first in customer service and patient satisfaction among all medical treatment facilities.

Patient Advocacy Services

 All assistance requests to our offices will be replied to as soon as possible, typically within 24 hours on duty days (Monday-Friday).  We are committed to assisting our beneficiaries and WAMC staff with resolving concerns, information and resources. 

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Patient Rights and Responsibilities

http://newsroom.tricare.mil/About-Us/Patient-Rights-Responsibilities
 

Contact Us

Phone

Patient Advocate Assistance (Primary Care Clinics, OB/GYN, and Emergency Department)
910-907-6036
Patient Advocate Assistance (all other services or locations)

910-570-3345

Administrative Support Assistant
910-907-6177

Hours

Patient Relations/Advocate
Tuesday-Thursday
8:00 a.m. to 4:00 p.m.
Monday & Friday 
By phone only: 910-570-3345

CLOSED
Training and federal holidays

Email

Send an email to the Patient Advocacy Office

Location

Patient Relations/Advocate

1st floor
2817 Reilly Road
Fort Bragg, NC 28310
(Reilly Road Entrance)

Don't forget to keep your family's information up-to-date in DEERS.