Appointments & Referrals

Womack Appointment Lines

Call the Appointment Lines to:

• Make an appointment as available or leave a message for your primary care team. Messages are answered within one business day, often within a few hours.
• Cancel an appointment
• Make a specialty appointment

Online - Request Appointments in the MHS GENESIS Patient Portal:

Contact your primary care team by sending a Secure Message anytime it is convenient for you from your computer, tablet, or smartphone via the MHS GENESIS Patient Portal by visiting https://my.mhsgenesis.health.mil/ 
Aren’t signed up for the Patient Portal? Visit the WAMC MHS GENESIS Patient Portal page to learn more information about registration and use.
Referrals
Your Primary Care Manager will send a request to Referral Management. The Referral Management team routes referrals to Womack Army Medical Center and/or HUMANA. When you have a referral or need to see a specialist, the Appointment Line can assist with referrals accepted at Womack Army Medical Center. Follow these steps when you need to see a specialist:

1. Get a referral from you Primary Care Manager (PCM).
   • Can be obtained during an appointment, or
   • Through secure messaging using the Patient Portal, if appropriate.
2. If accepted to Womack Army Medical Center,
   • The specialty clinic will call you to schedule your appointment. Phone numbers for specialty clinics can be found under “Health Services” – “Specialty Care.”
   • The appointment line can assist in scheduling most referrals for WAMC. Call 910-907-APPT (2778), select Option 1.
   • Call 910-643-2499 or see the Referral Management staff in WAMC.
   • The Referral Management staff is available in Patient Administration Division (PAD), located on the 1^st Floor, Rock Merritt entrance. Hours of operation are 0800-1600. Please use the kiosk to check in.
3. If the referral is not accepted to Womack Army Medical Center and sent to the network:
   • Within seven to 10 business days, you should receive an authorization letter with instructions on scheduling an appointment with an in-network specialist. You may call Humana Military at 1-800-444-5445 for assistance before actually receiving the letter.
   • Find a network provider.
   • Call the network provider’s office to schedule.
   • Check the status of your referral with Humana Military before you go to your appointment.
4. Send a message to the Referral Management staff using the MHS Genesis Patient Portal. Please wait 72 hours before messaging for new referrals. Messages are typically responded to within 1-3 business days. How-to instructions can be referenced here.

The WAMC referral process can be seen here:

How do I access the MHS GENESIS Patient Portal?

Visit https://my.mhsgenesis.health.mil/ to:

• Manage primary care medical and dental appointments
• Review clinical notes, referrals, and lab and test results
• Request prescription renewals
• Exchange secure messages with your healthcare team
• Monitor health information and view your portal profile
• Complete a pre-visit, dental health history questionnaire online
• Look up high-quality, provider-approved health information
  related to health issues, lab results, and medications